QUALITY CONTROL

Quality control is the most important aspect of our business. We believe that the biggest Janitorial companies make is to grow too fast without a sound foundation in place to handle the growth. The owners become overworked and stress and they often resort to hiring employees who are not screened, trained, or supervised. Our goal is continued growth, but at a moderate pace that does not compromise the quality of ourServices.

Avalon has in place a management team and quality control program that ensure that our clients receive a consistently high standard of work from our employees with care and efficiency at all times. Their request always addressed promptly.

QUALITY ASSURANCE

We strive to bring long-term value to our client relationships by providing innovative, best-in- class services delivered with integrity and accountability. These services include:

• Frequent rounds by our on-site management team to assess service levels and alert our managers to any recurring or potentialconcerns.
• Daily supervisor inspections to show the quality of work performance achieved in a particular area and the necessaryimprovements.
• Weekly inspections to review work accomplishments and set objectives for future work needed.
• Quarterly department progress reviews to assess equipment operation, management systems, risk prevention, code compliance, program balance, anddocumentation.
• Interviews and surveys to reflect how service is perceived by key people in yourfacility.
• Executive joint review meetings to report on accomplishments, current program status, and futureobjectives.
• Annual program performance reviews to detail our accomplishments andachievements.
• Annual customer surveys to gain a clear understanding of our performance in meeting your service requirements.